Returns & Refund Policy

If you need to return or exchange goods for any reason, please note the cost of return shipping will be your responsibility, unless otherwise agreed. Please contact us in the first instance so that we can discuss this further and we can explain the return process.

You will be required to fill out a Customer Request for Refund form to accompany the returned product(s).

On receipt of the returned product(s), you will be entitled to either a refund for the returned product(s) or we can arrange replacement product(s) - as we will have discussed. The refund can only be processed once the goods have been received so we recommend that you ship the goods back with tracking options to ensure their safe delivery.

If you paid for your order online using a debit/credit card, that same card will be used for the refund. There are no cash refunds on credit card purchases.